Professionals use Whatsapp Web over mobile app. But still is so limited and you cannot automate actions. Fortunately, browser extensions allow developers like me to add extra (unofficial) functionality to websites 👨🏻💻
In 2016, while working as a Software Engineer, I observed repetitive tasks in customer service using WhatsApp. I created a browser extension to automate these tasks, named it WhatsAdd, and eventually published it on the Chrome Store for broader use.
— David